Legal / Privacy Policy
Privacy Policy
Introduction
At Explora, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our robotics solutions, website, or services. By using our services, you consent to the data practices described in this policy.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide when interacting with our services. This may include names, contact information, company details, and communication preferences. For hotel guests, this may include room numbers and service preferences when using our robotics solutions.
Technical Data
Our systems automatically collect certain technical information to improve our services. This includes device information, IP addresses, browser type, access times, and pages visited. Our robotics solutions may also collect operational data such as delivery routes, service times, and interaction patterns to optimize performance.
How We Use Your Information
Service Delivery
We use collected information to provide and improve our robotics services, process requests, send service notifications, and enhance user experience. This includes optimizing robot navigation, personalizing service delivery, and maintaining service quality standards across hotel properties.
Communication
With your consent, we may use your contact information to send updates about our services, respond to inquiries, provide customer support, and share relevant marketing communications. You can opt out of these communications at any time through our preference center.
Data Protection
Security Measures
We implement appropriate technical and organizational security measures to protect your personal information. This includes encryption, access controls, regular security assessments, and employee training. Our robotics solutions are designed with privacy and security in mind, following industry best practices.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. When data is no longer needed, it is securely deleted or anonymized according to our data retention guidelines.
Your Privacy Rights
Access and Control
You have the right to access, correct, or delete your personal information. You can also request data portability or restrict processing. We provide tools and processes to help you exercise these rights and maintain control over your information.
Consent Management
You can manage your privacy preferences, including marketing communications and optional data collection, through our preference center. You may withdraw consent at any time, though this may impact our ability to provide certain services.
Contact Information
For privacy-related inquiries, please contact our Data Protection Officer:
contact@explora.ai